Policies

General Rental Policies

  • All prices are subject to HST.
  • A credit card is required to secure all rentals.
  • Delivery charges apply for orders requiring delivery.
  • Orders are confirmed once a deposit is received.
  • Rain dates can be arranged but are subject to availability.
  • Equipment must be returned in the same condition as received.
  • Equipment remains the property of Glow The Event Store unless otherwise noted.
  • Glow The Event Store is not liable for any injuries, accidents, delays, or damages arising from the use of rented equipment. Clients assume full responsibility for the safety and security of rented items and the people using them.

Cancellation Policies

  • All cancellations are at Glow’s discretion.
  • Cancellation fees may apply based on timing and type of event.
  • Deposits for special orders are non-refundable.
  • If Glow staff have left for delivery, standard cancellation fees apply.

Weather & Outdoor Events

  • Clients are encouraged to have a rain plan.
  • If severe weather is forecasted, Glow will contact you the day before your event to review options.
  • If the event is canceled after setup or delivery, full or partial charges may still apply.

Charitable Contributions & Sponsorships

  • Glow supports community initiatives through sponsorships, in-kind services, and charitable discounts.
  • Requests must be made in writing and are evaluated based on alignment with Glow’s community goals.
  • Priority is given to clients who support Glow throughout the year.
  • Donations to sports teams and schools are limited due to high demand.
  • Political and personal sponsorships are not considered.
  • All donation requests can be emailed to marketing@glowparties.ca

Office Hours
Monday–Friday, 9AM–5PM.
After-Hours Emergency Line: 902-499-6000

Thank you for choosing Glow The Event Store.

We look forward to helping make your event a success!